Visiting our clinic

Arrival  / Waiting times

When you visit us for the first time, you will be asked to provide certain basic details for registration. If you are using your corporate health benefit, please remember to bring and show us your Benefit Card. 

Upon your turn, your name will be called. In our experience, waiting times may be highly variable. This may be because of lengthy discussions with patients before you or unexpected urgent cases. However, we are always cognizant of our patients who are still waiting and do make every effort to expedite their turns.

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The length of time you spend at the clinic is also variable depending on the type of consultation and treatment needed. A rough guide is as follows:

• Consult only: 15 - 60 min

• Xrays and Consult: 45 - 90 min

• Consult and Brace-fitting: 30 - 90 min

• Consult, then MRI, then Consult: Half to a Full Day

Xrays and MRI scans

Following the consultation, you may be asked to undergo tests such as an X-ray or a Magnetic Resonance Imaging (MRI) scan. X-rays are straight-forward imaging tests that show mainly your bone structures. MRI scans are more detailed scans using magnetic energy (no radiation), and show us information on the soft tissues, eg Ligament, Cartilge

X-rays can usually be done just by walking in to the X-ray department. An MRI scan will require a booking, and the MRI report will be ready about 2 to 3 hours following a scan. In our experience, if you visit our clinic in the morning, it may be possible to have an MRI and review the results on the same day. 

Surgeries and Procedures

If you are undergoing a surgery or a procedure, you will need to take note of certain instructions we give you. These may include: timing of your last meal and drink, medications to continue or stop, items to bring to the hospital, and financial counselling information on the estimated costs of the surgery.

If you are using a personal hospitalisation insurance (Integrated Shield Plan), let us know which insurer you are with. If you are using a corporate insurance, there will usually be a Third-Party Administrator (TPA) administering this and we will manage the liaisons with the TPAs. It may take one to several days for the TPAs to issue a Letter of Guarantee (LOG), after which the treatment may proceed.